Still Waiting…

21 05 2010

I am still waiting.  I haven’t heard anything.  It’s not looking good.  This is really disappointing….Another quick search online reveals another example of a BMW spontaneously catching fire.  My car isn’t the first nor the last:

In Long Beach, New York, Rory’s 2003 BMW 330ci with 49,000 miles spontaneously caught fire at 11:35am September 13th, he told us.

“I had not driven the car in two days,” Rory said. “I was getting ready to leave my house when I heard my car alarm going off. As I approached the vehicle I could see smoke inside the car. I quickly tried to unlock the doors with my keyless entry which didn’t work at this point.”

The fire marshal concluded that fire started under the dashboard.

“Basically the car caught itself on fire,” Rory told ConsumerAffairs.com. “I’ve contacted BMW corporate and have heard nothing as to what is going to happen next.” he said.

Click Here for the Entire Article

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“Fires Tend to Burn Away the Cause of the Fire”

16 03 2010

I have spoken with two BMW representatives so far.  They have been pleasant and helpful; I hope it stays this way.  They have explained the facts as they see them.

1.  They are sorry that my car caught fire while parked on a random Saturday evening–20 minutes before I was supposed to be in the car.

2.  There needs to be an investigation to determine what caused the fire.

3.  I cannot have a BMW service loaner because fire repairs tend to take a long time and their policy is to default to the victim’s insurance.  (In the meantime, I will continue to drive the Ford Focus provided by my insurance company and pay my BMW car note.)

4.  In management’s 25 years of experience at BMW of Arlington, they have allegedly never seen anything like this.

5.  MY PERSONAL FAVORITE: The problem with fire investigations is that “fires tend to burn away the cause of the fire.”

Hummmmm….I feel like they are trying to plant certain ideas in my head about the eventual outcome of this situation.  I feel like they are implying that while the car spontaneously burst into flames it’s impossible to prove that it’s BMW’s fault.

I hope to have the results of the investigation by the end of the week.

Maybe I am jumping to conclusions…Maybe BMW will do the right thing…Only time will tell.

A SIMILAR STORY:

December 2008

New 2008 BMW 328i purchased in April under warranty…etc. BMW states that since the car is so badly burned (examined by their engineer..) you can’t prove that it was their fault. UuuuHHHH!!!

A car that is under warranty that has a documented defect and previous fire catches on fire for the 3rd time and is totalled. BMW avoids all responsibility by stating: YOU CAN’T PROVE our FAULT because the car is too badly burned.
DON’T PURCHASE BMW’S.. BOYCOTT.. they do not back their product or their warranty…

It’s like deja vu.