Complaints from Around the World

Here are some news articles you might find interesting:

House Burns Due to BMW in the Garage in Westport

BMW Catches Fire in Gujrat India, Four Burnt Alive

2008 BMW 328i Dangerous Manufacturers Defect Resulting In Fire and Injuries

My Wife Saw a Bimmer Burn

BMW Catches Fire, Everyone Tries Not To Pay For It

Bimmerfest – BMW Forums

BMW Recalls: Is the Problem Fixed?



14 responses

19 03 2010

It is truly disappointing to see the result of the fire. The thought of a family being in the car during that is a difficult image to bare. I am happy to hear that you and your family were safe from harm’s way. The safety ensured by the car being parked, alarmed (I’m sure), and not in use makes it scary to dedicate a significant amount of money to the purchase of a vehicle. I am the owner of a luxury vehicle and I assure you that I do not own the car for the car note, the luxury tax that I pay every year, the insurance premium, or the status. I purchased my vehicle with the assumption that the good name of the company would help me feel safe in my vehicle and confident that they will stand by their product. I am most hopeful that BMW will do just that. I am curious to read about the determination of this case and will certainly pass this information on to my family and friends, both in and out of the Continental U.S. Please continue to blog about your experience so that all of us can have the information when it comes time to purchase a new vehicle. Thank you and good luck. I hope that everything works out and BMW acts in a responsible fashion and is fair with their decision.

9 09 2016
Ray Sanderson

My 2008 328i Burned to the ground Tuesday at a stoplight in Roseville CA. The car is a total loss. I am still awaiting news from my insurance company. Car was low miles and in pristine condition. Id love to upload pics and video, but I don’t see an option for that.

6 03 2012
Asit Pradhan

Being an avid car lover, it had always been one of my fancies to be the proud owner of a BMW car. I could at last realise this wish of mine in August this year, when after much deliberation and thought I decided to go for a BMW 5 Series Sedan. Being located in Eastern India, I procured the same from M/s OSL Prestige, BMW dealer for this region.

Unfortunately, and I regret to say this, my dream of being a proud owner of a BMW Car was shattered very soon when I observed some very abnormal behaviour in my car. Suddenly, while I was driving my vehicle just a few weeks after owning it, I came across a situation when the car started vibrating and trembling all over, just like a shivering sensation, and I could not decide what to do in the circumstances. Almost instinctively, I braked and stopped the car, letting loose a host of irate motorists behind me taken aback by this sudden halt in front.

I fervently thought that this might have been a one-time aberration, only to realise a few days later, when this behaviour was repeated, that this was not so. Once again, I was totally at a loss as to how to control the car during this abnormal behaviour, and prevent the co passengers in my car from getting panicky about the whole thing.

I haD complained about this to the local dealer who noticed this abnormal behaviour, and was told by them that this could have happened due to the car running in “reserve” mode at that point of time. While I could not logically accept this explanation, I did not wish to argue, but when this happened next time, the vehicle was almost in a full tank condition, making it obvious that the explanation given was only an evasive one.

This abnormal behaviour continues to happen on and off, but with no prescribed regularity, and it has now become almost a nightmarish experience for me to drive my new car. Unfortunately the occurrence is so erratic that by the time I can demonstrate this behaviour once again to the local dealer, either it goes away on its own, or I have to stop the car in between due to traffic compulsions. The fact that the dealer’s service station is beyond the city limits makes is more difficult to demonstrate the occurrence every time it happens.

I am now convinced that this must be due to some very deep rooted defect either in manufacturing or design, and as I am not an expert in automobiles, I would like BMW to investigate this not just for my own comfort and peace of mind but more importantly for the sake of its own international reputation as being the premier car manufacturing group in the world.

While on the one hand I did not receive any response from the local set up of BMW, a new set of problems seem to have cropped in, preventing me, quite frequently, from the use of my car in an uninterrupted or trouble free manner. The latest problem seems to be in the starting of my car, apparently due to battery related issues. This has been pointed out to the local service agencies and they have taken away the car on several occasions, but only to come back with the recurrence of the same problem, signifying thereby, that the problem may be more deep rooted.

Honestly, I have yet to see so many problems creeping up so soon after the purchase of a brand new car within 3 months of time, least of all with a premium brand like BMW. In fact, I have lost all hope that I would be able to have a very satisfying experience with this BMW car.

I had, therefore, proposed either of the following:

a) A full refund of the money spent in the purchase of the car including associated expenses.
b) Replacement of this particular car with a new BMW 5 Series Sedan, along with the payment of registration charges.

To my utter dismay, instead of in any way trying to solve the matter, the local BMW team had the temerity to tell me that they would take back the car and refund me my payments after deducting about 40% of what I had paid for the car. This seems to be a nice way of developing an anciliary business – sell a premium car with defects – do not attend to the defects, take back the car and retain 40% of the costs !

I would like to share this miserable experience of mine with similar hapless victims of BMW’s global manipulation strategy!

Asit Pradhan,
Bhubaneswar, INDIA
6th March 2012

5 08 2014
cynthia alba

my 2001 bmwx5 started smoking inside the cabin today, I pulled off the highway, turned off the car, and suddenly the passenger side airbag went off, I grabbed my phone and wallet to run away from the car. it started a fire which destroyed the car. It is a total loss because the fire was so sudden. there were no warnings. I hope that BMW will respond to my complaint that I intend to file. As I was running from the car, the driver’s airbag went off, and would have trapped and killed me in the fire. Please notify me of any class action lawsuits against BMW. thank you

12 09 2014
John Minkhe

1 04 2015
Wayne Davies

Having read some harrowing stories on this website, and the way BMWs set on fire, for NO reason, I feel it best for everyone who has experienced this to Contact the Car Makers Themselves, Namely BMW Germany, I believe that by
doing this it will be possible to get BMW to Address this issue, in the appropriate manner, and Register the Complaint with the People who actually MADE the Vehicle, Because I am quite Sure that the people who have complained to their Local Dealers, have got very little consideration, if Any.
I suggest that Anyone who has had a Fire Problem, with a BMW since 2003
(as per the BMW Recall Notice) should register the Complaint by Email to
Good Luck to Everyone

28 10 2015
Jeff McTavish

Our 2002 325xi spontaneously caught fire last night, after not being driven for 3 days. Fire started in passenger compartment and completely totaled car.

29 12 2015

Our 2002 325xi suddenly caught fire today in the afternoon while it was parked outside for two days. No one knows what happened, the fire turns off by itself probably the lack of air inside the car. Thankfully no body is hurt. that’s really scary

30 03 2016

Earlier this morning, a man was burnt to death when his BMW 6 Series caught fire as he was sleeping inside the car, the New Straits Times reports. The 4 am episode took place at the Plaza Toll B on the Sprint expressway.

According to a toll booth worker who witnessed the incident, the man – who was believed to be intoxicated – was said to have stopped the car at the toll booth, left the driver’s seat and went to sleep in the passenger seat, leaving the engine running.

The worker tried to wake the man up by tapping on his window, but failed to stir the driver, who had locked the doors. An hour later, the car caught fire and the man, whose identity is still unknown, burned to death. Two toll booths were also completely burned down in the blaze, the report adds. Authorities are still investigating the identity of the driver.

Meanwhile, BMW Malaysia has issued a short statement on the matter. The statement, made by MD and CEO Han Sang Yun, is as follows:

“We at BMW Group Malaysia learnt this morning of an incident where a previous generation BMW vehicle caught on fire at the Toll Gates of the Sprint Expressway which resulted in a fatality.

This is a very unfortunate incident and we are really saddened with what has happened. We sympathise with the victim and the family members affected by the incident.

We understand that at the moment, the cause of the fire has not been ascertained and we at BMW Group Malaysia are open to offering our expertise, cooperation and assistance to the Selangor Fire and Rescue Department as well as the related authorities to investigate the incident thoroughly.”

2 09 2016
Winford Wist

Hello. impressive job. I did not expect this. This is a fantastic story. Thanks!

5 09 2016
Inga Nehlsen

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4 06 2017
Nadav Sivan

It is hard when one is influenced by the repeated BMW advertizing and come to think about its cars as the” Ultimate Driving Machine”, (which implies top and best quality),it hard to come to the realization that it is only advertizing and there is nothing behind it, it is simply false.
BMW do not really take the responsibility for defective product that they produced and sold.
More over they will recommend repairs falsely, while not knowing if the part they recommended ($10,000 +Hybrid replaced as can be seen below) is the cause of the fault in the car (which means that their workshop dose not have the tools to identify what is wrong) and hide that the part they recommended to replace, was actually replaced 9 month before (which mean that it was under warrantee)
Yes thinking” Ultimate Driving Machine” I bought, In July 2016: 2012 BMW Series ActiveHybrid 7 RWD (V.I.N. WBAKX6C54CC197236 with 50,000 miles and it is stranded since,

Hybrid Battery replacement record by Carfax:

21 07 2017

my 1991 BMW 850i burned up yesterday 7-21-17. Fire investigators said it was electrical. Is there anything i can do to get my BMW back in its pristine shape the car had no issues at all it was in mint condition, the complete engine is gone and we found rear trunk fuse box melted.

20 09 2017
Chintan PArikh

Dear Sir/Madam,

I suggest you to stop selling BMW in India.. if you are not able to give service after selling a car..

I have got 2 BMW but now onward I will not buy in future.. and will stop my friends in my group from buying BMW..

Pls stop degrading the brand value… by not selling your cars in India or atleast in small centere like Gujarat..

Best Regards
Chintan Parikh
Executive director

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